1. Introduction
Welcome to 3636bet. This Privacy Policy ("Policy") clearly describes 3636bet's position and commitment regarding your personal information. By using our platform, you agree to this Privacy Policy.
The 3636bet Privacy Policy is built with the highest level of user protection in mind. We believe you should have full control over your own data. That's why we are transparent about what information we collect, why we collect it, and how we keep it secure.
This Policy applies to the 3636bet website (https://3636bet.win), the mobile app, and all associated services. If you register, log in, play games, or use any of our services, this Privacy Policy applies to you.
Simply put: 3636bet collects your information solely to provide services — not to sell it.
2. Information We Collect
3636bet collects different types of information in different situations. The table below clearly outlines what data we collect, where it comes from, and why.
| Data Type |
Example |
Purpose |
| Identity Information |
Name, date of birth, national ID |
Account Verification & KYC |
| Contact Information |
Mobile number, email address |
Account Creation & Notifications |
| Financial Information |
Payment method, transaction history |
Deposit & Withdrawal Process |
| Device Information |
IP address, browser, OS |
Security & Fraud Prevention |
| Gaming Information |
Game history, bet amounts, wins/losses |
Responsible Gaming & Service Improvement |
| Cookies & Tracking |
Session data, preferences, and usage patterns |
User Experience Improvement |
3636bet does not collect any personal information beyond what is listed above. Providing information is entirely voluntary, though certain services may not be available if specific details are not supplied.
3. How We Use Your Information
3636bet uses collected data solely for legitimate and specified purposes. We never use your information unnecessarily or in any way that goes against your interests.
- Account Management: To support registration, login, identity verification, and account security.
- Transaction Processing: To ensure smooth management of deposits, withdrawals, and bonus distribution.
- Customer Service: To provide fast and effective resolution of your issues and queries.
- Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
- Responsible Gaming: To monitor the risk of excessive gaming and provide timely assistance.
- Legal Obligations: To comply with government and regulatory authority requirements.
- Service Improvement: To analyze usage patterns and further improve the gaming experience.
- Promotional Communications: To keep you informed about offers and updates, with your consent.
If you no longer wish to receive promotional emails or SMS, simply contact our support team at any time and we will opt you out.
4. Information Sharing & Disclosure
3636bet does not sell, rent, or commercially transfer your personal information to any third party. However, limited data sharing may be required in the following specific circumstances:
-
Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banking institutions to verify transactions.
-
KYC & Identity Verification Services: Identity document details may be verified with approved third parties for account verification purposes.
-
Legal Authorities: Information may be disclosed in response to a court order, a lawful request from law enforcement, or a directive from a regulatory authority.
-
Technology Providers: Cloud storage, server, and cybersecurity service providers are contractually bound to strict confidentiality standards.
-
Business Restructuring: In the event of a business merger or acquisition, data may be transferred, but the new owner will be bound by the same Privacy Policy.
Important: Outside of the circumstances outlined above, 3636bet does not share your information with anyone without your permission.
5. Cookies & Tracking Technologies
3636bet uses cookies and similar tracking technologies on its website and app to enhance the user experience. Cookies are small data files stored in your browser or on your device.
Types of cookies we use:
-
Essential Cookies: For login sessions, security tokens, and core platform functionality. Disabling these will prevent the platform from working properly.
-
Functional Cookies: To remember your preferred language, theme, and settings.
-
Analytics Cookies: To analyze user behavior and improve the platform. This data is fully anonymized.
-
Marketing Cookies: To show you relevant offers based on your preferences. These can be turned off at any time.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features of the platform.
6. Security Measures
3636bet protects your information using industry-leading security technology. Our security framework provides protection across multiple layers.
- 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
- Firewall & DDoS Protection: Protection against server attacks and unauthorized access.
- Regular Security Audits: Periodically audited by an independent team of experts.
- Staff Training: All staff receive regular training on data protection.
- Restricted Access Policy: Only authorized personnel can access specific data.
Data protection is an ongoing process. 3636bet regularly reviews and strengthens its security measures.
However, no organization can guarantee 100% security on the internet. You also have a role to play — use a strong password, never share it with anyone, and report anything suspicious to us immediately.
7. Data Retention Period
3636bet does not retain your information beyond what is necessary. Retention periods are determined by the type of data and applicable legal requirements.
- Active Account Data: Full data is retained for as long as the account remains active.
- Transaction Records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
- KYC Documents: Retained for up to 5 years after account closure.
- Gaming History: Retained for up to 2 years after account closure.
- Marketing Data: Deleted immediately upon withdrawal of consent.
- Support Conversations: Retained for up to 2 years after last contact.
Once the above retention periods expire, data is securely deleted or anonymized.
8. Your Rights
As a 3636bet user, you have several important rights over your own information. It's important that you are aware of these rights.
1
Right to Access Information
You may request to know what information 3636bet holds about you.
2
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
3
Right to Erasure
You may request that your data be deleted, provided there is no legal obligation requiring its retention.
4
Right to Restrict Processing
You may request that the use of certain data be restricted.
5
Right to Data Portability
You may request a copy of your information in a structured format.
6
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact our support team. We typically respond within 30 business days.
9. Minors' Data
3636bet's services are available to users aged 18 and above only. We do not knowingly collect information from minors. If we become aware that an underage user has created an account, that account will be closed immediately and any collected data will be deleted.
If you believe a minor is using a 3636bet account, please notify our support team immediately.
Parents are encouraged to monitor their children's internet use. To learn more about responsible gaming, visit our Responsible Gaming View Page.
10. Changes to Privacy Policy
3636bet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notification on the platform.
- The "Last Updated" date at the top of the page is always kept current.
- At least 14 days' advance notice will be given before any major changes.
- Continued use of the platform after any update will be considered acceptance of the revised Policy.
- Previous versions are archived and available upon request.
If any part of this policy is unclear or you have questions, feel free to contact us directly.